OVERVIEW

This website is operated by Burnt Mill Brewery Ltd. We offer this website to you, the user, conditioned upon your acceptance of all terms & conditions.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site.

Any new features which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Age Restriction

You must be 18 or older to buy alcohol. By placing an order with us online you are confirming you are 18 or older. It is an offence to sell alcohol to anyone under the age of 18 in the UK.

If you are buying alcohol for someone else the recipient also has to be 18 or older.

Deliveries must be accepted by a person aged 18 or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

If you are buying alcohol from outside of the UK then the above rules apply but based on the legal age requirement of your place of residence

Orders

If we are unable to fulfill the whole of your order for any reason we will contact you via the email address provided on your order to arrange for replacement items if possible. If we have the majority of your order ready but are unable to make contact with you then a decision could be made to refund the items that are not available and send the order with the items that are available. If there is a significant change we do reserve the right to hold your order and await for your further instructions prior to fulfilling.

If you have placed an order for any items that were on Pre Order basis, please ensure that you make a note of the targeted dispatch date and that this might be subject to change. If there are any delays on pre-ordered items we will contact you immediately informing you of any revised details.

If we feel that your order has been placed with the intention to resell the beer at a higher markup your order will be cancelled. This platform is a retail sales outlet for the public to purchase our beers. This is not a wholesale platform. We can not provide invoices for orders placed on this website. All orders will be delivered with a digital receipt of purchase.

Standard Returns Policy

If goods are to be returned to Burnt Mill Brewery Ltd, they must be returned in their original packaging, within 14 days of purchase. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Contact us at shop@burntmillbrewery.com if you would like to return your goods back to us and we will help you to do this.

We do not accept returns of perishable goods (all of our beer products) from outside of the UK.

Returns can be sent to:

Burnt Mill Brewery
Unit 10 Woodlands Dairy
Badley
Ipswich
Suffolk
IP6 8RS

Faulty or Damaged Items

If there is a problem with your order or items are faulty, you must inform Burnt Mill Brewery Ltd within 30 days of receipt of the order to obtain a refund. To report a problem please contact us at shop@burntmillbrewery.com We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything in our power to try to work something out.

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at shop@burntmillbrewery.com and we will either resend the order, or issue a full refund or offer a voucher for the spent amount on your next order, whichever is preferable.

Failed Deliveries

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

This does not affect your statutory rights.

Taxes and Other Charges

As these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we can waiver.

We try to keep any international surcharges to a minimum for the customer to have as smooth a shopping experience as possible. However, any international orders may have unexpected local customs charges applied. It is the customers responsibility to clear any custom/tax costs, so please ensure you are happy to do so before placing your order. If you choose to refuse your delivery due to any additional fees, we reserve the right to deduct shipping and any other costs incurred before processing your refund after we have received your return.

These terms and conditions do not affect your statutory rights